Shipping policy

SHIPPING

All our deliveries inside the UK and EU are made through Royal Mail in partnership with the local postal service of your country.

All orders placed before 12:00pm GMT daily will  usually be dispatched the same day depending on how busy we are and subject to items being in stock.

Depending on the shipping option you select at checkout, your delivery can be with you starting with the next business day and up to 7 business days.

FREE SHIPPING

All UK mainland orders over £60 will receive FREE STANDARD 48hr ROYAL MAIL SHIPPING

Delivery Times

We use the following Royal Mail services:

UK - 2nd Class within 2 to 3 working days (dependent on your local postal delivery service), usually next working day!

EU - Usually within 3 to 5 working days

Postage Cost

UK

Royal Mail 2nd Class (Delivery aim 2-3 days)

  • Large Letters from £3.30
  • Small Parcels from £4.85

International EU - Please note that you are responsible for all import duties, taxes, and charges upon delivery.

International Standard (Delivery aim From 3-5 days)

  • Large Letters £5.25
  • Small Parcels £8.55

Shipping prices vary by option chosen. We do not guarantee your parcel arriving within the above delivery time frames. These are guides set by Royal Mail. MISTYQUE endeavour to dispatch all orders to Royal Mail on time daily, however, once your order is in the network, delivery times are out of our control.

Our packaging varies according to the items sent.

It is important that you triple check your address before finalising your order and again on the order confirmation email we send you, as we cannot be held responsible for incorrect addresses supplied to us and missing parcels as a result.

PLEASE NOTE: If sending to a company address, it is important you include the company name as Royal Mail may not deliver if the company name is not listed.

We may require a signature for some orders, namely next business day and priority orders. if this is likely to prove inconvenient please either contact us or consider another delivery address such as a workplace where someone is available to sign for your order.

Customs and VAT

Please be aware that all shipments to the EU and other international destinations may be subject to import duties, taxes, and charges that are not included in the total cost of your order. These additional charges are your responsibility and are levied once a shipment reaches your country. We do not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.